CEO / President; August 2008 - present
Mac Made Easy;
February 2004 - August 2008
Responsible for business administration, accounting, taxes, marketing, etc. Provide all levels
of support for clients using Macintosh computers (and sometimes PCs). Services include (but are not limited to:
|Mac OS X Server Setup, Maintenance, and Training||Data Recovery
|New Computer Setup and Data Transfer||Networking (home & enterprise)
|Backup Solutions||Database Design and Development
|Mac OS X Training||Custom Web Applications
Lead System Engineer / Service Department Manager:
Service Department Manager: Responsible for the daily operations of the service department:
hiring of new employees, employee training, part orders and returns, scheduling, quality
inspections for repairs, weekly performance reviews, parts inventory management, and client
relations. On call 24x7 for corporate client emergencies. Duties still include those from
Lead System Engineer: Consulting, design, deployment, and maintenance of server and network
solutions for high-priority clients and special projects. Speciality in high-performance
computing and enterprise solutions. Most projects would include multi-server deployments,
multi-terabyte storage solutions, and/or SANs. At the present time, I am Hawaii's only
engineer certified for XSan Administration.
Design, deploy, and maintain server/network solutions. Specialize in home directory management
via LDAPv3/Open Directory, Active Directory integration, wireless network design/implementation,
network security, custom scripting and programming. Setup and maintain Open Directory, Web, Mail,
FTP, AFP, DNS, and DHCP servers.
Responsible for diagnosing, repairing, upgrading, and maintaining Apple Macintosh computers -
on-site, in shop, and via phone.
Millennium Harvest House, Boulder;
September 2001 - September 2003
Assistant Front Office Manager:
Responsible for new staff training, scheduling, forecasting, expense tracking, purchasing,
staff/guest relations, problem resolution, manager-on-duty during the evening shift. Developed
a new express check-out procedure that decreased in-person checkouts by approximately 30%.
Wrote and designed a 150+ page training manual for the night audit shift. Responsible for nightly
management of the hotel: guest relations, training of new associates, nightly management of front
desk, maintenance, and security staff. Also responsible for nightly accounting procedures: audit
of front desk, food & beverage, and banquet postings, posting of revenue, find and correct errors,
communicate errors with the person(s)/department(s) responsible, computer system backup, account
balancing, and management team reports.
Information Systems: (informal position)
Performed hotel wide e-mail upgrade/conversion for compatibility with new corporate systems.
Created applications, spreadsheets, and databases to automate or simplify daily procedures for
the front office, reservations, and food & beverage departments. On-call to fix system errors
(LANmark, NetWare, and Windows).
Muller & Chambers, Inc.;
founder and CEO; October 2000 - August 2003
Developed a business plan, detailed financial reports, an investor analysis, and a long-term
budget/forecast. Managed web development, finance, and accounting.
(White Lodging Services); night auditor; November 1999 - May 2000
Posted daily revenue to appropriate accounts, prepared daily spreadsheet for investors, prepared
reports for management, backed-up computer systems, and handled guest complaints/concerns.
LBO / private equity firm in Beverly Hills, CA; student intern / analyst; Summer 1999
Evaluated investment potential of web sites and small technology firms. Worked with a group to
edit business plans of recently acquired companies and worked with a diligence team on a recent
investment. Evaluated performance and made recommendations for a previously acquired internet