cell 808-xxx-xxxx http://www.todmuller.com
MacKahuna; CEO / President; August 2008 - present
Responsible for business administration, accounting, taxes, marketing, etc. Provide all levels of support for clients using Macintosh computers (and sometimes PCs). Services include (but are not limited to:
Mac OS X Server Setup, Maintenance, and TrainingData Recovery
New Computer Setup and Data TransferNetworking (home & enterprise)
Backup SolutionsDatabase Design and Development
Mac OS X TrainingCustom Web Applications

Mac Made Easy; February 2004 - August 2008
Lead System Engineer / Service Department Manager:

Service Department Manager: Responsible for the daily operations of the service department: hiring of new employees, employee training, part orders and returns, scheduling, quality inspections for repairs, weekly performance reviews, parts inventory management, and client relations. On call 24x7 for corporate client emergencies. Duties still include those from previous positions.
Lead System Engineer: Consulting, design, deployment, and maintenance of server and network solutions for high-priority clients and special projects. Speciality in high-performance computing and enterprise solutions. Most projects would include multi-server deployments, multi-terabyte storage solutions, and/or SANs. At the present time, I am Hawaii's only engineer certified for XSan Administration.
System Engineer:
Design, deploy, and maintain server/network solutions. Specialize in home directory management via LDAPv3/Open Directory, Active Directory integration, wireless network design/implementation, network security, custom scripting and programming. Setup and maintain Open Directory, Web, Mail, FTP, AFP, DNS, and DHCP servers.
Responsible for diagnosing, repairing, upgrading, and maintaining Apple Macintosh computers - on-site, in shop, and via phone.

Millennium Harvest House, Boulder; September 2001 - September 2003
Assistant Front Office Manager:

Responsible for new staff training, scheduling, forecasting, expense tracking, purchasing, staff/guest relations, problem resolution, manager-on-duty during the evening shift. Developed a new express check-out procedure that decreased in-person checkouts by approximately 30%.
Night Auditor:
Wrote and designed a 150+ page training manual for the night audit shift. Responsible for nightly management of the hotel: guest relations, training of new associates, nightly management of front desk, maintenance, and security staff. Also responsible for nightly accounting procedures: audit of front desk, food & beverage, and banquet postings, posting of revenue, find and correct errors, communicate errors with the person(s)/department(s) responsible, computer system backup, account balancing, and management team reports.
Information Systems: (informal position)
Performed hotel wide e-mail upgrade/conversion for compatibility with new corporate systems. Created applications, spreadsheets, and databases to automate or simplify daily procedures for the front office, reservations, and food & beverage departments. On-call to fix system errors (LANmark, NetWare, and Windows).

Muller & Chambers, Inc.; founder and CEO; October 2000 - August 2003
Developed a business plan, detailed financial reports, an investor analysis, and a long-term budget/forecast. Managed web development, finance, and accounting.

Boulder Marriott (White Lodging Services); night auditor; November 1999 - May 2000
Posted daily revenue to appropriate accounts, prepared daily spreadsheet for investors, prepared reports for management, backed-up computer systems, and handled guest complaints/concerns.

Waterton Management; LBO / private equity firm in Beverly Hills, CA; student intern / analyst; Summer 1999
Evaluated investment potential of web sites and small technology firms. Worked with a group to edit business plans of recently acquired companies and worked with a diligence team on a recent investment. Evaluated performance and made recommendations for a previously acquired internet e-commerce company.

Certifications: Apple Xsan Administration, Apple Certified System Administrator, Apple Certified Technical Coordinator, Apple Certified Help Desk Specialist, Apple Certified Macintosh Technician

Operating Systems: Mac OS X (10.0 - 10.8.x). Mac OS Classic (7.0 - 9.2.x), Unix (FreeBSD), Linux (Ubuntu, Debian, Knoppix, etc), Windows 95 - 7, Netware

Languages: HTML, CSS, SSI, CGI/Perl, PHP, SQL, JavaScript, AJAX, AppleScript, VisualBasic

Applications and Servers: Apache 1.3.2x / 2.x, PHP 5, MySQL, Postfix, Cyrus IMAPD, Dovecot, Fetchmail, SquirrelMail, Analog, Summary, Chronolog, X11, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Macromedia Freehand, Apple's iLife Suite, BBedit, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), FileMaker Pro, Pan, Timbuktu, Apple Remote Desktop, and more

Hardware Repairs and Upgrades (laptops and desktops): performed a full range of diagnostics/repairs/upgrades on machines from the LC II up through Apple's newest releases.

Undergraduate Studies: University of Colorado, Boulder; double-major in Management Information Systems and Finance
Business Studies: accounting and finanacial analysis, adding value with management and marketing, business computing skills, business statistics, computer network design and management, corporate finance, database model and inquiries, derivative securities, financial markets and institutions, principles of tourism management, profiles of American enterprises, systems analysis and design, systems integration, visual language programming.


© Tod Muller 2008-2012